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Responsible gambling

Pin-Stars Ontario Responsible Gaming Policy

Our Commitment to Safe and Responsible Gaming

At Pin-Stars Ontario (https://pinstarscasino.net/), we believe that gaming should be an enjoyable and controlled form of entertainment. While for most players, gambling remains a fun pastime, we recognize that it can become a challenge for some. Our mission is to provide a secure and responsible gaming environment, equipping players with the necessary tools to maintain control over their gambling habits.

As a fully licensed operator under the Curacao Gaming Control Board (License No. OGL/2024/580/0570), we uphold strict industry regulations that ensure fair play, protect players, and promote responsible gaming.

Understanding Problem Gambling

If gambling is beginning to take a toll on your daily life, it’s important to recognize the warning signs. You may be at risk of developing a gambling problem if you:

  • Spend more money or time gambling than you originally planned.
  • Neglect personal, social, or professional responsibilities due to gambling activities.
  • Feel anxious, guilty, or distressed about your gambling behavior.
  • Hide or lie about your gambling habits to friends or family.
  • Borrow money to fund your gambling or pay off gambling debts.
  • Believe that a big win will solve financial problems or losses.

If any of these behaviors sound familiar, we encourage you to utilize our self-regulation tools or seek external support.

How to Gamble Responsibly

To keep gaming safe and enjoyable, we recommend following these best practices:

  • Play for fun and not as a means to make money.
  • Learn the rules and odds of games before placing bets.
  • Set a spending budget and stick to it—never wager money you can’t afford to lose.
  • Avoid chasing losses, as this can lead to more financial difficulties.
  • Take regular breaks and engage in other recreational activities.
  • Establish clear time limits for your gaming sessions.

If you ever feel like your gambling habits are becoming difficult to control, please consider using our responsible gaming tools or seeking professional assistance.

Tools for Responsible Gaming

To support responsible gambling, we offer various tools that can be accessed via your account settings or through our Support Team.

  • Deposit Limits: Set a maximum deposit amount per day, week, or month.
  • Loss Limits: Define a cap on the amount you can lose in a given timeframe.
  • Bet Limits: Restrict the size of your wagers for better control.
  • Session Time Limits: Set a time cap on your gaming activity to help regulate playing habits.

Once activated, stricter limits take immediate effect, while any request to increase limits will require a 7-day cooling-off period before implementation.

Taking a Break – Cool-Off Periods & Self-Exclusion

  1. Cooling-Off Period: If you need a temporary break, you can opt to lock your account for a set period. Your account balance and active bets will remain intact, but you will be unable to access your account until the period expires.
  2. Self-Exclusion: For those requiring a more extended break, self-exclusion is available for a minimum of six months up to five years. Once activated, it cannot be reversed until the exclusion period has elapsed.
  3. Account Closure: If you choose to permanently close your account, you can request this at any time. While account reactivation is possible, we recommend self-exclusion as a safer alternative for those struggling with gambling addiction.

Any attempt to create a new account during a self-exclusion period is a violation of our Terms of Service and could result in a permanent ban from our platform.

Preventing Underage Gambling

Gambling is strictly restricted to players 19 years and older. We employ stringent age verification measures to ensure compliance. However, parents and guardians must also take steps to prevent minors from accessing gambling sites. To enhance security:

  • Always log out after finishing a gaming session.
  • Avoid saving login credentials on shared or family devices.
  • Keep payment information and passwords secure.
  • Use parental control software, such as:

If you suspect that a minor has accessed our platform, please contact us immediately.

External Resources & Support

If you or someone you know is experiencing difficulties with gambling, help is available. Below are some confidential and professional support organizations:

  • Gambling Therapy – Offers global support for problem gamblers.
  • Gamblers Anonymous – A peer support community for individuals recovering from gambling addiction.
  • GamCare – UK-based support service for gamblers and their families.
  • BetFilter / GamBlock – Software designed to block access to gambling websites.

We strongly encourage anyone struggling with gambling addiction to reach out to these resources and utilize our self-exclusion tools.

Need Help? Contact Us

Our Support Team is available 24/7 to assist you with responsible gaming tools, account limitations, and self-exclusion requests—free of charge.

At Pin-Stars Ontario, we believe that responsible gambling is a shared effort, and we remain dedicated to providing a safe and fair gaming environment. If you require assistance, don’t hesitate to reach out at https://pinstarscasino.net/.